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Privacy Policy
For Nova Supports, LLC

Effective Date: 08/29/2025

Last Updated: 06/30/2026

 

Nova Supports (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information, including when you interact with us by SMS/text message.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, email, phone number, address.

  • Service Information: Appointment details and therapy-related service records.

  • Communication Data: Records of emails, phone calls, and SMS/text exchanges.

2. How We Use and Share Your Information

We use your information to:

  • Provide ABA therapy and related services.

  • Communicate with you about appointments, scheduling, and service updates.

  • Respond to questions and provide customer support.

  • Comply with legal and insurance requirements.

 

We do not share your information with third parties for marketing or promotional purposes. We only share data as required by law or as necessary to provide our services (e.g., with insurers).

3. Data Transfer Restrictions

We do not transfer your personal information to any external organizations under any circumstances, even with your consent.

4. Preventing Unauthorized Sharing

We maintain strict internal policies and technical safeguards to prevent unauthorized access or sharing of your personal or communication data.

5. SMS Messaging Terms & Conditions

Program Description

When you opt in, you may receive text messages related to:

  • Appointment scheduling and reminders

  • Follow-up communications

  • Intake and referral updates

  • Service information

  • Customer support

  • Important account notifications

  • Occasional information about Nova Supports programs or services (only where permitted by your consent)

Consent to Receive Messages

By submitting your phone number and opting in, you expressly consent to receive SMS messages from Nova Supports at +1-801-335-9382.

Your consent is not a condition of receiving services.

You represent that you are the authorized user of the mobile phone number you provide and that you are authorized to consent to receive messages at that number. We may maintain records of your consent as required by applicable law.

Message Frequency

Message frequency varies depending on your interactions with Nova Supports. You may receive multiple messages regarding appointments, referrals, or ongoing communications, but we will only text as reasonably necessary.

Message and Data Rates

Message and data rates may apply according to your wireless carrier's plan. Nova Supports is not responsible for any messaging or data charges imposed by your mobile carrier.

Opting Out

You may opt out of SMS communications at any time by replying STOP.

After you send STOP, you will receive one final confirmation message confirming your opt-out. After that, you will no longer receive SMS messages unless you opt in again.

Help

If you need assistance, reply HELP or contact Nova Supports directly by phone, email, or through our website.

Supported Carriers

SMS services are supported by most major U.S. wireless carriers. Delivery is subject to effective transmission by your wireless provider and is not guaranteed.

Privacy

Your privacy is important to us.

Information collected through our SMS program is handled in accordance with our Privacy Policy.

We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes.

We only use your information to provide the services you have requested, communicate regarding your relationship with Nova Supports, comply with legal obligations, or as otherwise described in our Privacy Policy.

Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to enroll in our SMS program.

Changes to Your Number

If your mobile phone number changes, you agree to notify Nova Supports before the new number begins receiving messages intended for you.

Changes to These Terms

We may update these SMS Messaging Terms & Conditions from time to time. Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions regarding these SMS Messaging Terms & Conditions, please contact Nova Supports using the contact information provided on our website.

6. Your Rights

You may request to:

  • Access or update your information.

  • Limit certain uses of your data.

  • Opt out of SMS messaging.

7. Contact Us

​If you have any questions about this Privacy Policy or SMS Terms, please contact us:

 

Nova Supports

 Phone: (801) 335-9382

 Email: intake@novasupports.com

 Address: 349 12th St, Ogden, UT 84404

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